This order (to my office) like others I've placed showed as expected - no problem. A second case though (ordered for a relative) seemed to be missing in action . . . so I just now called and spoke with Holly 'Novak?'. She admitted to not being the correct contact for shipping/delivery issues . . . but even so, she was more than willing to take down my info and track down someone who could help. My first thought? This can't be happening . . . reaching and speaking with an employee who is this pleasant/courteous on a Friday afternoon (or, for that matter, on any day of the week)??? Well, it's true . . . she called back, as promised, and resolved the issue by sending a replacement order. Suffice it to say, I'm impressed. Thank you. And to Holly . . . you're an absolute "keeper".
